Frequently Asked Questions

Frequently Asked Questions

Where do you ship?

We deliver to the following countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

How long does delivery take?

Orders are delivered within 6–9 business days (Monday to Friday).

How long does order processing take?

Orders are processed within 1–2 business days (Monday to Friday).

What is your return policy?

We offer 30-day returns and exchanges on unused items in original packaging.

When will I receive my refund?

Refunds are processed within 7 business days after receiving and inspecting the returned item.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective.

What payment methods do you accept?

We accept secure payments via Shopify Payments (UK), including major debit and credit cards.

How can I contact support?

Email: customersupport@innerfits.co.uk
Phone: +44 7576531990