Privacy policy

Privacy Policy

Last updated: May 6, 2026

Innersfits ("we", "our", "us") operates https://innerfits.com (the "Services"). This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK GDPR and EU GDPR.

1. Data Controller

Innersfits
5 Lincoln Square Belfast BT12 4NX, UK
Email: customersupport@innerfits.co.uk
Phone: +44 7576531990

2. Personal Data We Collect

We may collect and process the following personal data:

  • Contact details (name, email, phone number, billing/shipping address)
  • Payment and transaction information (processed securely via payment providers)
  • Account details (login, preferences)
  • Order history and shopping activity
  • Communication data (customer support messages)
  • Technical data (IP address, browser type, device information)

3. How We Collect Data

  • Directly from you (orders, forms, account creation)
  • Automatically via cookies and similar technologies
  • From service providers such as Shopify and payment processors

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to process and deliver your orders)
  • Legal obligations (tax, fraud prevention)
  • Legitimate interests (improving services, security)
  • Consent (marketing communications, where applicable)

5. How We Use Your Data

  • To process orders, payments, and deliveries
  • To provide customer support
  • To improve our website and services
  • To prevent fraud and ensure security
  • To send updates or marketing (only where permitted)

6. Sharing Your Data

We may share your data with:

  • Shopify (our eCommerce platform)
  • Payment processors and financial institutions
  • Shipping and logistics providers
  • IT, analytics, and customer support services

All third parties are required to process your data securely and lawfully.

7. International Data Transfers

Your data may be transferred outside the UK/EEA. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

8. Data Retention

We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

9. Your Rights (UK & EU)

You have the following rights under GDPR:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

To exercise your rights, contact us at customersupport@innerfits.com.

10. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system is completely secure.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.

13. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact Us

If you have any questions about this Privacy Policy or your data:
Email: customersupport@innerfits.co.uk
Phone: +44 7576531990
Address: 5 Lincoln Square Belfast BT12 4NX, UK